What is CPNI?

Customer Proprietary Network Information or "CPNI" is the data collected by telecommunications carriers about a customer’s telephone service and usage. It includes the time, date, duration, and destination or origination number of each call, the type of services and rate plans to which a customer subscribes, and any other information that appears on the customer’s telephone bill.

The Federal Communications Commission (FCC) requires telecommunications service providers and interconnected VOIP providers to file a certification each year stating whether they are in compliance with the FCC's CPNI rules. The certification must include a statement demonstrating compliance in specific categories.

In general, carriers must obtain a customer's approval to use their information for purposes unrelated to the provision of service, although in some cases the approval can be assumed unless the customer "opts out" of the use of their information. In cases of access to data that is personally identifiable, such as names and addresses, customer approval is generally always required and customers are never deemed to have automatically "opted-in."

CPNI administration at Endeavor

Endeavor Communications has always respected your privacy and observed the privacy rules established by the FCC. For this reason, we require each customer to create a password for his/her account.

The password that you choose should be something unique that only the authorized persons on your account know. You may call or come in our office during our business hours to set up this password. Again, these measures are being taken to ensure the security of the information that we, as your telecommunications provider, have in our records. We will never sell your account information or provide details of your telephone calls to other parties unless required by law enforcement.

In addition, on occasion we would like to notify you of additional products available from us outside the existing business relationship we currently have with you. For example, if you have our telephone service, you may be interested to learn about promotions and packaging we have for our high speed internet and digital television services. We also want to be able to update you on the Fiber Optics, and tell you when it is available in your area. However, you have the right to be excluded from these marketing campaigns.

If it is acceptable to receive information from Endeavor about additional products and services, you need to do nothing. If you prefer to be excluded from these company updates and marketing efforts, please complete, sign, and return the CPNI Opt Out Form, and we will not include you in any targeted marketing programs. Nothing about the services you receive from Endeavor Communications will be impacted by your decision.

Please call a Customer Service Representative with any questions at 1.800.922.6677.