|
Q:
What kind of modem do I need to take advantage of the 56K technology
used by Endeavor Communications?
A: The 56K standard was decided upon by the International
Telecommunications Union (ITU) earlier this year. With the Endeavor
Communications network you will be able to connect at the higher
speeds available with 56K technology using two types of 56K modems
-- V.90 56K modems and K56Flex modems. If you have a X2 56K modem,
you will need to upgrade it to the V.90 standard to get a 56K
connection speed. For instructions on making this upgrade, go to
your modem manufacturer's web site. In our area we find a BCM or
Broadxent, chipset modem works best.
Q: Do I need to upgrade my 56K modem to the new V.90 standard in
order to take advantage of 56K?
A: If you have a X2 56K modem, you will need to upgrade your modem
to the V.90 standard.
Q: Where do I download the V.90 upgrade?
A: Most modem manufacturers have instructions for downloading and
installing the V.90 upgrade. The link below will take you to a site
called 56K.com (this site is not affiliated with Endeavor
Communications). It lists several modem manufacturers and links to
their V.90 upgrade pages.
http://56k.com/links/V90_Upgrades
Q: Does 56K technology work from every location?
A: For 56K technology to work, you can only have one
analog-to-digital conversion between your home or office and your
telco's Central Office. If you have more than one, you can use 56K
technology, but your connection will be limited to V.34 speeds (a
maximum of 28.8 or 33.6K). In 99% of customer cases, there is only
one conversion made. Only as a last resort should this be considered
a possible problem when using a 56K V.90 or K56Flex modem. Most
likely the problem will be found in the connection of modem
configuration.
Q: Is there a guarantee that I will get a connection rate of 56K?
What is the typical speed of a 56K modem?
A: There is no guarantee that you will get a 56K
connection speed. In fact, it is very rare that you will get
connected at that high of a rate of speed. Typical connection speeds
for 56K modems are between 40K - 50K. The speed of your connection
depends mostly on the distance between your home/office and the your
telco's Central Office (CO). Even if you cannot use or do not have
56K technology at your location, you are still not guaranteed
a 33.6 connection. A large number of users may only get 28800 or
31200 connects, and many people only connect at 26400, 24000, or
even slower. Again, your connection speed depends on many things -
the age of your modem (does it use current technology), the
connection standard utilized by your modem, the distance between you
and our CO, the configuration settings of MS dial-up networking, and
various hidden system registry settings.
Q: Does my initial connect speed stay the same throughout my
connection?
A: Your initial connect speed is a convenient benchmark, but it can
be deceiving. V.34 and V.90 56K modems shift their speeds up and
down during the course of the call to respond to changing line
conditions. Some modems connect very aggressively at high speeds,
but are then forced to lower their speed to a more stable level.
Others may connect conservatively and then upshift.
Q: When using my modem through my PBX telephone system in my
office, I cannot get anything more than a 33.6K connection. Why?
A: Most PBX systems will prevent 56K modems from working by
introducing extra analog-digital conversions. Workarounds include
getting a separate phone line for the modem, or plugging the modem
into the same phone jack as the fax machine (which is probably
plugged into a direct outside line, since fax machines also have
problems with PBX systems.)
Q: Where are some other places on the Internet that I can learn
more about 56K technology?
A: These sites contain useful information about the 56K technology,
but are not affiliated with Endeavor Communications in any way.
Q: I'm experiencing frequent disconnects, what can I do?
A: Due to greater transfer speeds, compression, and a large number of
both "56KFlex" and "X2" modems that users have not upgraded to the
universal V.90 standard, users may experience frequent disconnects
when making a 56K connection. The modems you connect with when using
Endeavor Communications Access numbers are true V.90 modems. The
first step in troubleshooting a frequent disconnect scenario is to
make sure your "56KFlex" or "X2" modem has been upgraded to the V.90
standard or is V.90 compatible. Most modem manufacturers offer a
free software or "flash" upgrade for these modems if they are not
already V.90 compatible. If your modem has not been upgraded to
V.90, check your modem manufacturers web site to obtain the upgrade.
If
this does not cure the disconnect problem, try these changes to your
modem initialization string.
Q. I am having problems with my 56K LT WinModem, what can I do?
(Any Winmodem manufactured by Lucent)
A. In the Dial-up Networking dialogue box, highlight the connection
you use for Internet. Select File and then select Properties.
In the first box, under "Connect Using", your modem will be
displayed. Select "Configure", select the "Connection" tab, and then
select "Advanced". Under "Use Error Control", select "Required to
Connect"; under "Use Flow Control", select "Software (XON/XOFF)";
and in the "Extra Settings" box type "AT&FX".
LT Winmodem Information Page
LT Winmodem Troubleshooting Page
Q. I am having problems with my USRobotics 56K Winmodem, what can I
do?
(Any Winmodem manufactured by USRobotics or 3COM)
A. In the Dial-up Networking dialogue box, highlight the connection
you use for CCRTC Internet. Select File and then select Properties.
In the first box, under "Connect Using", your modem will be
displayed. Select "Configure", select the "Connection" tab, and then
select "Advanced". Under "Use Error Control", select "Required to
Connect"; under "Use Flow Control", select "Software (XON/XOFF)";
and in the "Extra Settings" box type "S10=200".
Visit the
3COM Web site
to download the latest drivers and .inf files. Note: You will most
likely have to use the Modem Update Wizard to upgrade you modem.
Q. I am having problems with my Rockwell HCF Modem, what can I do?
A. If you are having trouble with your Rockwell HCF modem, view the
general information page below first. After reading the general page
then proceed to the troubleshooting page.
Rockwell HCF Information Page
Rockwell HCF Troubleshooting Page
It is suggested that you visit your modem manufacturers web site and
download the latest software or firmware for your modem. Modem
makers update this software on a regular basis as new modem problems
are discovered and fixes are created. However the Initialization
Strings below have been know to increase the performance of Rockwell
HFC modems.
Init String for Rockwell HCF
-
Try this initialization string in the extra settings box of you
modem properties. +MS=V90,0,,,40000,56000
-
If the first one does not work well, try this extra setting 2nd.
AT+MS=V90,0,,,44000,52000
-
If initialization strings 1 and 2 do not work, try this one.
+MS=V90,0,,,42667,48000
- If 1,2 or 3 do not work try:
+ms=v34 (this one usually works for all HCF
Modems)
Also try adding from 3 to 6 commas after your dial-up phone number.
This helps to force your HCF modem to make a V.90 connection.
|
